For full details regarding eligibility, timelines, and return instructions, please refer to our "FULL IN-DEPTH RETURN POLICY" section. This policy outlines which items qualify for returns and how to initiate the process.

Once your return has been successfully received and inspected, we will process your refund to the original form of payment. Please note that while refunds are issued promptly on our end, the time it takes for funds to appear in your account may vary depending on your bank, credit card provider, or payment method.

Refunds typically take 3–10 business days to reflect on your statement after processing, though some financial institutions may take longer. For the most accurate and up-to-date information regarding refund posting times, we recommend contacting your bank or payment provider directly, as they control the final settlement timeline.

Every package you receive will always include 1 return label. If this label is lost, destroyed, or misplaced, Club Cosmo's is not responsible for providing a new return label.

For full details regarding eligibility, timelines, and return instructions, please refer to our "FULL IN-DEPTH RETURN POLICY" section. This policy outlines which items qualify for returns and how to initiate the process.

Once your returned item has been successfully received and approved, we will process your exchange and ship the replacement item as soon as possible. A new tracking number will be sent to the email address associated with your order once the exchange has been dispatched.

Please note that the timing of this update may vary depending on our shipping schedule and product availability. We appreciate your patience and will keep you informed throughout the process.

We understand that mistakes can happen. If you believe you ordered the incorrect product, please refer to our "FULL IN-DEPTH RETURN POLICY" for detailed information on eligibility, timelines, and next steps. This section outlines how we handle returns and exchanges to ensure the process is as clear and smooth as possible.

We guarantee that all products are free from defects in materials and workmanship at the time of shipment. If your order arrives damaged or if you receive an incorrect item, please notify us within 24 hours of delivery so we can review the issue promptly.

Claims submitted after this 24-hour window may not be eligible for review. Once we confirm that a product defect or fulfillment error occurred, we will either replace the item at no additional cost or issue a full refund for the purchase price, at our discretion.

We offer optional package protection for $12.00 at checkout, which provides coverage in the event an order is lost or stolen during transit.

If package protection is not selected, Club Cosmo’s is not responsible for lost, stolen, or missing packages once the shipping carrier confirms delivery. In accordance with standard e-commerce practices and carrier policies, risk of loss transfers to the customer upon carrier confirmation of delivery, which satisfies proof-of-delivery requirements recognized by payment processors and commerce platforms.

Orders marked as “Delivered” by the carrier are considered successfully fulfilled and are not eligible for refunds or replacements without package protection. For delivery-related issues, customers must contact the shipping carrier directly to file a claim or request an investigation, as the carrier assumes responsibility after dispatch.